RETURNS

SALE Items cannot be refunded or exchanged*

You may return full priced items for a refund postmarked within 14 days of the day you received your order. A shipping deadline will be provided to you upon contact with our team.

To be eligible for a return, your item must be unused, unworn and in the same condition that you received it in with the original tags.

We do not offer exchanges at this time. If you need a different size, item, etc. kindly place a new order for the item and return your current full priced item for a refund.

 
Things didn’t work out? You can contact our customer service here.

You will then receive all the necessary instructions to prepare and go ahead with your return.

Please note, all return packages must have a tracking number*

Additional information:

Customers are responsible for return shipping costs.
Eminence Grise is not responsible for items not received due to shipping issues while in transit. 

Refunds (if applicable):

Once your return is received and inspected we will send you an email to notify you that we have received your returned item and on the approval or rejection of your refund.

If you are approved, your refund (minus original shipping fees) will be processed and a credit will automatically be applied to your original method of payment.  

Any questions please contact us via this form.

Thank you!

 

STOCK AVAILABILITY

Eminence Grise makes every effort to ensure stock levels are accurate at time of purchase. However, if the item(s) you have ordered is not available, you will be issued a gift certificate or refund for the out of stock item.

 

FAULTS

If you think you have received a faulty or incorrect item, please contact us as soon as possible via our contact page with all faults and digital images of the issues found. We are happy to replace goods in the case of a manufacturing fault.

Eminence Grise does not accept returns on items damaged by general wear and tear. Eminence Grise reserve the right to determine a genuine fault in the clothing.

If an item is deemed as having manufacturer damage/fault, you will not incur any additional costs, and will be offered a replacement item or a refund / gift certificate